Prettyties is committed to providing customers with a clear and convenient shipping experience. This Shipping Policy explains our order processing time, estimated delivery period, shipping carriers, tracking information, and circumstances that may affect delivery.
I. Shipping Area
We currently support shipping to the following regions:
The United States and other international regions (subject to logistics availability).
If delivery to your address is not possible, the system will notify you at checkout.
II. Order Processing Time
All orders enter the processing stage after payment confirmation:
Processing Time: 1–3 business days (excluding weekends and holidays)
Once the order is processed, it will enter the shipping stage and a tracking number will be generated.
III. Estimated Shipping Time
Domestic Shipping within the United States
Standard Shipping: 5–10 business days
International Shipping: 7–14 business days
Actual shipping time may be delayed due to customs clearance, holidays, or peak shipping seasons.
IV. Logistics Partners
To ensure stable and efficient transportation, we partner with multiple international logistics service providers, including but not limited to:
USPS (United States Postal Service)
UPS (United Parcel Service)
FedEx (Federal Express)
DHL Express. Our system will automatically select the most suitable logistics channel based on the destination.
V. Import/Export and Customs Standards
To ensure smooth international transportation, all our products comply with relevant import/export regulations:
Compliance Standards
Products do not contain hazardous chemicals or prohibited ingredients
Comply with international e-commerce cross-border transportation regulations
Customs Declaration
International orders may require customs declaration
All packages will be declared according to the actual value of the goods (no under-declaration or false declaration)
Customs duties or import taxes may apply, determined by local customs and borne by the buyer
Customs Clearance Responsibility
Customers must ensure accurate delivery information
In case of delays or returns due to customs issues, we will assist but will not bear additional costs.
VI. Logistics Tracking
All orders will be provided with:
Logistics tracking number, allowing you to check the package status at any time.
VII. Shipping Delay Notice
The following situations may cause delays:
Peak holiday season
Customs inspection or clearance delays
Weather or force majeure
Logistics company shipping adjustments
We will do our best to assist you in tracking your order and providing the latest information.
VIII. Address Filling Requirements
Please ensure that the shipping information you fill in is accurate and complete, including:
Recipient’s Name
Detailed Address (House Number)
Postal Code
Contact Number
We are not responsible for lost or returned packages due to incorrect addresses.
IX. Lost and Damaged Packages
In the following situations:
Package not updated for an extended period
Damage during transit
Confirmed loss
Please contact our customer service immediately. We will assist in handling claims or reshipment with the logistics company.
Company: Prettyties
Address: 920 E Newmark Ave, Monterey Park, CA 91755
Phone: 2062614904
Email: support@prettyties.top