Prettyties wants customers to have a clear understanding of our cancellation, return, and refund procedures. Please review the following policy before requesting a cancellation or return.
I. Return and Exchange Conditions
To ensure product hygiene and safety, the following conditions apply to return and exchange applications:
✔ The product must be requested for return or exchange within 14 days of receipt.
✔ The product must be undamaged, and uncontaminated.
✔ The product must be in its original packaging.
✔ Order number and relevant photos or videos as proof are required.
II. Situations Where Returns and Exchanges Are Not Supported
The following situations generally do not support returns and exchanges:
Used or visibly damaged products
Returns due to personal preference (e.g., dislike of color or style) without quality issues
Delivery failure due to incorrect address
Application not submitted within the specified time
Items marked “non-returnable” during clearance sales or promotions
III. Return Process
To return an item, please follow these steps:
Contact customer service via email
Provide order number and a description of the problem
Submit product photos or videos
Wait for customer service review
After approval, return the item as instructed.
⚠ Packages returned without confirmation may not be processed.
IV. Refund Policy
Refund Method
Refunds will be returned to your original payment method.
Refund Time
Refunds will be processed within 3–7 business days after approval. Banks or payment platforms may require additional time for funds to arrive.
V. Exchange Policy
If you receive the following items:
Wrong item sent
Product has quality issues
Severely damaged during transit
We will provide you with:
✔ Free reshipment
✔ Or replacement with a product of equal value
(No additional fees, depending on stock availability)
VI. Shipping Costs
For product quality issues or wrong items: We will cover the shipping costs. For returns due to personal reasons: Shipping costs are borne by the customer. International returns may incur additional logistics costs, which are borne by the customer.
VII. Transportation Damage and Loss
If your package is found to be:
Severely damaged
Logistics not updated for an extended period
Confirmed lost
Please contact customer service immediately. We will assist in contacting the logistics company to process claims or reshipments.
VIII. Order Cancellation
Orders can be cancelled before shipment. Shipped orders cannot be cancelled and can only be processed through the return procedure.
IX. Refund Delay or Failure
If you have not received your refund, please:
Check your bank account
Contact your credit card company or payment platform
Then contact our customer service.
We will assist you in following up.
X. Contact Us
If you have any questions about our return and exchange policy, please contact us:
Company: Prettyties
Email: support@prettyties.top
Phone: 2062614904