What products does Prettyties sell?
Prettyties specializes in hair accessories, including hair clips, hair ties, and related products designed for everyday styling and personal use.
How long does it take to process an order?
Orders are generally processed within 1 business day after successful payment confirmation.
How long does delivery take?
Standard Shipping: 5–10 business days
International Shipping: 7–14 business days
Which shipping carriers do you use?
Depending on the order and destination, we may use USPS, UPS, or FedEx.
The carrier used for an individual order may vary depending on shipping requirements.
Will I receive tracking information?
When tracking information is available, it may be provided after your order has been shipped. Tracking updates may take some time to appear after the carrier receives and scans the package.
Can I cancel my order?
You may request cancellation before your order has been shipped. Please contact support@prettyties.top as soon as possible.
Once an order has entered the shipping process, cancellation may no longer be possible.
What is your return period?
Eligible products may generally be returned within 14 days from the date of delivery.
Products should be returned undamaged, and in their original condition.
How do I request a return?
Contact support@prettyties.top with your order information before sending the product back. Our customer service team will provide the appropriate return instructions.
What if I receive a damaged or incorrect product?
Contact us as soon as possible and provide your order information and, where applicable, photographs showing the issue. We will review the situation and provide an appropriate resolution.
How long does a refund take?
After an approved return has been received and reviewed, the refund is generally processed within 3-7 business days. Your bank or payment provider may require additional time before the refund appears in your account.
Are your products sold through a subscription?
No. All purchases from Prettyties are one-time sales. There are no recurring subscriptions or automatic recurring charges associated with our products.
Can I use images or content from your website?
Website content, including product images, descriptions, graphics, logos, and other materials, is protected by applicable intellectual property laws. Content may not be copied, reproduced, or commercially used without prior written permission.
How can I contact Prettyties?
You can contact us through the following information:
Company: Prettyties
Website: prettyties.top
Phone: 2062614904
Address: 920 E Newmark Ave, Monterey Park, CA 91755
Email: support@prettyties.top